Challenge
Cardiff County Council required more than just secure storage — they needed a long-term partner to handle sensitive records (such as Children’s Services files and election materials), legacy media digitisation, and provide streamlined access across departments. With high standards around legal compliance and operational continuity, their expectations were complex and non-negotiable.
Journey
We developed a comprehensive solution: from physical storage with full audit trails, to temperature-controlled secure environments and sensitive material handling. MDSS also introduced a bespoke portal, enabling real-time access, requests, and full lifecycle traceability. We supported digitisation of legacy formats like microfiche and microfilm, preserving critical archives for modern use.
Result
The benefit to the Council has been enhanced control, regulatory alignment, digital access, and cost stability—all within a responsive, fixed-cost framework.
Services used
Document Storage
Professional off-site document storage for businesses. Secure, GDPR-compliant, and fully managed with fast retrieval, confidential shredding, and scan-on-demand built in.
